Refund Policy

Effective Date: 6/4/2026
At Restauracion Sin Secretos, we treat our refund policy like a water damage restoration job: act fast, set clear boundaries, contain the problem early, and focus on long-term prevention. Just as we train contractors to stop the water, extract the moisture, and dry the structure properly, this policy is designed to be fair, transparent, and protective for both the training company and our students.
1. General Refund Guidelines
  • No automatic refunds after course access is granted. Once you receive a ticket, login credentials, digital materials, or attend a live session, the training is considered “delivered” — similar to how once water has migrated into a structure, full reversal becomes difficult and costly.
  • All sales are final unless they fall under the specific exceptions listed below.
2. Cancellation & Refund Windows
Situation
Refund Eligibility
Condition
Written cancellation before course/ appointment start date
90% refund (10% service charge)
Must be received at least 3 business days before the course, session, consultation or class
Cancellation after course begins or access granted
No refund
Training considered delivered
No-show on live training
No refund
Seat and materials reserved
3. Payment & Deposit Terms
  • Deposits and registration fees are non-refundable (they cover administrative costs and seat reservation — just like mobilization fees in a water damage job).
  • Payment plans: Once two or more payments have been made, the student is responsible for the full program balance.
4. Transfer Policy (Preferred Solution)
Instead of refunds, we strongly encourage transfers to a future training date. You can transfer one time at no additional charge if requested at least 5 business days before the original course start. This is our “dry-out and restore” approach — we’d rather keep you in the system and get you properly trained.
5. How to Request a Refund or Transfer
  1. Submit your request in writing to restauracionsin.s@gmail.com
  2. Include your full name, order number, and reason for request
  3. Allow 7–10 business days for processing
  4. All approved refunds will be returned to the original payment method
6. Important Disclaimers
  • This policy applies to all public and private contractor training programs, certifications, and workshops.
  • Digital products, recorded sessions, and downloadable materials are non-refundable once accessed.
For any questions or further assistance, please reach out to us directly. You may send a message via our social media channels, use the live chat feature on our website, or email us at restauracionsin.s@gmail.com. Our team is committed to providing prompt and professional support.

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